Shipping policy

Jonathan Marbas Services LLC dba History Before Now
Last updated: November 22, 2025

Thank you for supporting History Before Now. This Shipping Policy explains how we handle shipping for orders and subscriptions placed through our website.

If you have any questions, please contact us at info@historybeforenow.com.

This policy is for general informational purposes and does not constitute legal advice. You may wish to have it reviewed by a lawyer licensed in your jurisdiction.

1. Where We Ship

We currently ship from Las Vegas, Nevada, USA.

We ship to:

  • [Insert your main regions, e.g., United States only / United States & Canada / Selected international locations]

If your shipping address is outside our listed regions, you may not be able to place an order at checkout. If you’re unsure, feel free to contact us.

2. Processing Times

Order processing time is the time it takes us to prepare your order before it is handed over to the carrier.

  • Typical processing time: [e.g., 2–5 business days]

  • Orders are processed Monday–Friday, excluding holidays.

  • Orders placed on weekends or holidays are processed on the next business day.

For subscription products like the Military History Letter Subscription:

  • Your first shipment will typically be processed within [X] business days after your initial order.

  • Future subscription shipments are generally sent once per month; exact timing may vary.

Processing times are estimates and may be longer during peak seasons, holidays, or due to circumstances beyond our control.

3. Shipping Methods & Rates

Shipping costs are calculated at checkout based on:

  • Your shipping address

  • The shipping method selected

  • Current carrier rates

We typically use [e.g., USPS / UPS / FedEx / other carriers] for deliveries.

Examples (you can customize these):

  • Standard Shipping (Domestic): [X–Y business days, from $X.XX]

  • Expedited Shipping (if offered): [X business days, from $X.XX]

All shipping rates and delivery estimates will be shown before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times depend on the destination and shipping method chosen.

For domestic orders (within [your main region, e.g., the United States]):

  • Standard shipping typically takes [e.g., 3–10 business days] after the order has been shipped.

For international orders (if applicable):

  • Delivery times vary by country and may take [e.g., 2–4 weeks or more] due to customs processing and local postal services.

Important:
Delivery times are estimates only and are not guaranteed. Carriers may experience delays due to weather, holidays, customs, or other factors beyond our control.

5. Subscription Shipments

For the Military History Letter Subscription and any other recurring subscription products:

  • After your initial order, you will typically receive one shipment per subscription period (e.g., one envelope per month).

  • Renewals or prepaid plans (such as 6‑month, 1‑year, or 2‑year subscriptions) will continue to ship according to your active plan.

Your billing and renewal terms are explained during checkout and in our Terms & Conditions.
For refund and cancellation options, please see our Refund Policy.

6. Order & Shipping Confirmation

Once your order ships, you will receive a shipping confirmation email at the email address provided at checkout. This may include:

  • Confirmation that your order has shipped

  • A tracking number and/or tracking link (where available)

If you do not receive a shipping confirmation within a reasonable time, please check your spam/junk folder and then contact us at info@historybeforenow.com.

7. Address Accuracy & Undeliverable Packages

Please carefully review your shipping address at checkout.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If a package is returned to us due to an incorrect address, refusal, or failure to pick up:

    • We may contact you to arrange reshipment to a corrected address.

    • Additional shipping fees may apply for reshipment.

If a package is marked delivered by the carrier but you did not receive it, please:

  1. Check with household members, neighbors, building management, or your local post office.

  2. If you still cannot locate the package, contact us and we’ll do our best to assist, but please note that carriers may treat such cases as delivered and they may be outside our direct control.

8. International Shipping, Duties & Taxes (If Applicable)

If you ship outside the United States (remove this section if you don’t offer international shipping):

  • Your order may be subject to import duties, customs fees, taxes, and other charges imposed by your country.

  • These charges are not included in our product prices or shipping costs and are the responsibility of the recipient.

  • Customs policies vary widely; please check with your local customs office for details.

Delays caused by customs inspections or procedures are not under our control.

9. Damaged, Lost, or Delayed Shipments

Damaged Items

If your order arrives damaged:

  • Please contact us at info@historybeforenow.com as soon as possible, preferably within [e.g., 7 days] of delivery.

  • Include your order number and clear photos of the damage and packaging.

  • We will work with you to replace the item or offer an appropriate solution in line with our Refund Policy and applicable law.

Lost or Extremely Delayed Packages

If your package appears to be lost or significantly delayed:

  1. Check the tracking information and contact the carrier directly if possible.

  2. If the issue is not resolved, contact us so we can help investigate.

We will review each case individually and may:

  • Open an inquiry with the carrier, and

  • Offer a replacement, store credit, or other resolution where appropriate.

10. Shipping Costs & Refund Policy

Shipping charges are shown at checkout and may vary based on location and method.

For details on:

  • When shipping charges may be refunded, and

  • Your 30‑day 100% money‑back guarantee and one-refund-per-customer rule,

please see our separate Refund Policy. That policy will control in the event of any conflict regarding refunds.

11. Changes to This Shipping Policy

We may update or modify this Shipping Policy from time to time. When we do:

  • We will update the “Last updated” date at the top of this page, and

  • In some cases, we may provide additional notice on our website.

Changes generally apply to orders placed after the effective date of the updated policy.

12. Contact Us

If you have any questions about shipping, or need help with a specific order, please contact:

Jonathan Marbas Services LLC
d/b/a History Before Now
Location: Las Vegas, Nevada, USA
Email: info@historybeforenow.com