Refund policy

Last updated: November 22, 2025

Thank you for supporting History Before Now, owned and operated by Jonathan Marbas Services LLC (“History Before Now,” “we,” “us,” or “our”).

We want you to feel confident trying our products, so we offer a 30‑day, no‑questions‑asked, 100% money‑back guarantee, with a limit of one refund per customer as described below.

If you have any questions, you can always contact us at info@historybeforenow.com.

This policy is for general informational purposes and does not constitute legal advice. Please consider having it reviewed by a lawyer licensed in your jurisdiction.

1. 30‑Day, No‑Questions‑Asked, 100% Money‑Back Guarantee

We stand behind our products. If you are not satisfied for any reason, you may request a full refund within 30 days of your purchase (or delivery, where specified below).

How the 30 days is calculated

Unless stated otherwise on the product page:

  • For physical products and subscriptions that include mailed items, the 30‑day period begins on the date your order is marked as delivered by the carrier.

  • For digital or non‑shipped products, the 30‑day period begins on the date of purchase.

Within this 30‑day window:

  • We will refund 100% of what you paid us for the qualifying order (product and applicable charges as shown at checkout),

  • We will not require you to give a specific reason for the refund (“no questions asked”), though you’re welcome to share feedback.

2. One Refund Per Customer Policy

To keep our guarantee fair and sustainable, we limit refunds to one refund per customer.

This means:

  • Each customer may receive only one refund under this policy across all purchases.

  • After you receive a refund once, future orders are not eligible for the 30‑day money‑back guarantee, except where required by law.

We may use reasonable information to identify customers, such as:

  • Email address

  • Name

  • Shipping address

  • Payment method

If we determine that multiple refund requests are being made by the same customer or household, we may decline additional refunds.

3. After 30 Days: No Refunds (Except Where Required by Law)

After the 30‑day window has passed:

  • We do not offer refunds, full or partial, for any reason,

  • Unless a refund is required by applicable law or specifically stated otherwise on a product page.

For subscriptions, you may still be able to cancel future renewals according to our Terms & Conditions, but you will not receive a refund for past charges outside the 30‑day guarantee period unless required by law.

4. Subscription Purchases

This policy applies to our Military History Letter Subscription and any other subscription products, subject to the following:

  • If you request a refund within 30 days of your first delivery (or purchase, as applicable) for that subscription, we will:

    • Refund 100% of the amount you paid for that initial order, and

    • Cancel the associated subscription going forward.

  • If you are on a renewing or prepaid multi‑month plan and request a refund after 30 days, your purchase generally:

    • Is not refundable, but

    • You may be able to prevent future renewals by cancelling before the next billing date.

Please review the specific terms shown on the subscription product page and our Terms & Conditions for more details on cancellations and renewals.

5. How to Request a Refund

To request a refund under this policy:

  1. Email us at info@historybeforenow.com with:

    • Your full name

    • Your order number

    • The email address used at checkout

  2. If needed, we may ask for:

    • Proof of purchase (e.g., receipt or order confirmation

    • Confirmation of delivery details (for shipped items)

Once your refund is approved:

  • We will process the refund to your original payment method.

  • Processing times may vary, but your bank or card issuer may take 5–10 business days (or more, depending on their policies) to post the refund.

6. Returns of Physical Items

In most cases, for 30‑day, no‑questions‑asked refunds:

  • We do not require you to return physical materials you have already received, unless we specifically request a return (for example, in the case of a shipping error or damaged goods).

  • If we do request a return:

    • We will provide return instructions,

    • We will tell you whether we cover return shipping,

    • No restocking fee will be charged unless clearly disclosed.

7. Third‑Party Purchases

This Refund Policy applies only to purchases made directly from History Before Now through our official website or store.

If you purchased one of our products through a third‑party retailer or platform, you must:

  • Contact that seller directly, and

  • Follow their refund/return policy.

We cannot process refunds for purchases not made directly with us.

8. Abuse of the Policy

We reserve the right, at our sole discretion, to:

  • Refuse refunds where we reasonably believe the policy is being abused or used fraudulently, and

  • Limit service or future sales to individuals who have engaged in such abuse.

This is in addition to our rights under our Terms & Conditions.

9. Changes to This Refund Policy

We may update or modify this Refund Policy from time to time. When we do:

  • We will update the “Last updated” date at the top of this page, and

  • In some cases, we may provide additional notice (for example, on our website).

Changes will generally apply to purchases made after the effective date of the updated policy. Your continued purchases after any changes means you accept the updated Refund Policy.

10. Contact Us

If you have any questions about this Refund Policy or need help with a refund request, please contact:

Jonathan Marbas Services LLC
d/b/a History Before Now
Location: Las Vegas, Nevada, USA
Email: info@historybeforenow.com